COCA-COLA X PREMIER LEAGUE REPLACEMENT ON-PACK IRE PROMOTION – MARCH 2020
The Promotion: What and how does it work?
Q1. What is this promotion all about?
A1. The promotion is between 23rd March 2020 and 12th April 2020 and gives you the chance to be entered into a weekly prize draw to win tiered football prizes and a weekly grand prize. The weekly tiered prizes include: 30 x £/€80 sports vouchers, 50 Coca-Cola and Premier League branded sports holdalls and 466 NOW TV Sky Sports day passes. You will also be entered into a weekly grand prize draw with the chance to win the weekly grand prize of a ‘VIP football weekend’ experience. See below for full details.
Q2. What happened to the Coca-Cola Premier League February Will Your Minute Win It? promotion?
A2. Due to the Premier League’s statement released on 13th March that all fixtures planned up until at least the 4th of April 2020 will be suspended due to COVID-19, unfortunately our Coca-Cola ‘Will Your Minute Win It?’ Premier League promotion has been cancelled.
As ‘Will Your Minute Win It?’ promotional packs are still in circulation in supermarks, we have set up a new promotion in order to give you the chance to be entered into a weekly prize draw to win tiered prizes, as well as being automatically entered into a weekly grand prize draw to win a ‘VIP football weekend’ experience.
If you entered the ‘Will Your Minute Win It?’ promotion between Sunday 8th March 4:30pm – Friday 13th March your entry will be rolled over into the first week of this new promotion. Entries submitted during this time period will still have an equal chance of winning a prize across all tiers & the grand prize.
Q3. Why do I have to sign up in order to enter the promotion?
A3. For a few reasons – the most important being that we need to be able to contact you to confirm and fulfil your prize. We also need to check that you’re old enough to participate in a Coca-Cola promotion and that you are a resident of the Isle of Ireland (Republic of Ireland and Northern Ireland). Key requirements are noted in the terms and conditions. You can find the terms and conditions on the promotional site coke.ie/football.
Q4. Where can I see a full list of all prizes on offer?
A4. The terms and conditions on the promotion website will include a list of all prizes being offered in the promotion. These are also outlined on the landing page of the promotional website coke.ie/football.
Q5. How old do I have to be to enter the promotion?
A5. You must be at least 16 years of age to enter the promotion. Please note if you are a lucky winner of the Bonus Draw stadium tour or ‘VIP football weekend’ experience and under the age of 18 you must be accompanied by a parent or guardian aged 18 or over. If you win an experience prize and are aged 16 or 17 you will need to provide your parents’/guardian’s proof of ID and proof of address as a means of consent. If you win a NOW TV Sky Sports day pass and are aged 16 or 17 you will need parental consent and an adult to create a NOW TV account to claim your prize.
Q6. How does it work?
A6. To take part in the promotion, purchase a ‘Will Your Minute Win It?’ promotional pack of Coca-Cola Original Taste, Diet Coke, Coca-Cola Zero Sugar, Fanta Orange or Sprite, follow the relevant URL and register / login online. Select your favourite Premier League football club and enter the 10-digit unique promotional code found on or within your promotional pack. You will then be directed onto a page confirming your entry into the weekly tiered prize draw.
You will receive an email notifying you that you are a tiered prize winner and which prize you have won within 24 hours of that week’s relevant prize draw. The weekly tiered prize draw takes place each Monday whilst the main promotional period is live, starting on Monday 30th March 2020.
You will also automatically be entered into the weekly Grand Prize draw, that takes place each Monday whilst the main promotional period is live, starting on Monday 30th March 2020, for the chance to win a ‘VIP football weekend’ experience. You will be notified by email if you have won within 24 hours of the relevant Monday’s prize draw.
You can enter the Coca-Cola Premier League March promotion using your smartphone, laptop or home computer.
Northern Ireland residents only: No purchase is necessary. For a chance to be entered into the weekly tiered prize draw to win top football prizes and the weekly grand prize draw to win a weekly grand prize of a VIP football weekend experience and a bonus draw Premier League stadium tour + £/€250 expenses, call the consumer care number (0800 317 318) where you will be required to give your contact details including your NI address which will be checked together with an email address. You will then receive via email one unique promotional code per day. Your email address can only be used 2 times per day. This unique promotional code should be used to enter the promotion following the entry steps stated above.
Q7. What prizes can I win?
A7. Weekly Grand Prize Draw:
· 1 x VIP football weekend experience which includes:
· Return flights from Belfast or Dublin to mainland UK city of winner’s choice, including taxes, fees and hand baggage only
· Return private airport transfers to/from winner’s chosen city
· 2 nights’ hotel accommodation in winner’s chosen city, with a four-star rating, based on sharing a double or twin room
· Daily breakfast
· Guided tour of a Premier League football stadium in winner’s chosen city, with 17 options available nationwide
· £/€500 gift voucher for a department store of winner’s choice in winner’s chosen city
· Wet shave or facial treatment at a spa or grooming salon in winner’s chosen city
· Three-course dinner and drinks at a restaurant in winner’s chosen city, up to a maximum value of £/€75 per person.
Weekly Tiered Win prizes:
· Tier 1 : 30 x £/€80 sports vouchers
· Tier 2: 50 x Coca-Cola and Premier League branded sports holdalls
· Tier 3: 466 NOW TV Sky Sports day passes.
Q8. It says I’ve been entered into a Bonus Draw, what is this?
A8. This means that you have entered outside of the main promotional period. The good news is that there’s a final prize draw to win a Premier League stadium tour + £/€250 expenses for anyone who has entered the promotion after 23:59 on 12th April 2020 and up until 23:59 on 10th May 2020. The draw will take place on 11th May 2020 and you will be contacted by the Promoter by email with details of the next steps if you are the winner.
A9. The VIP football weekend experience is available in a choice of 12 UK towns/cities including:
Q10. Why do I have to select my favourite club?
A10. By selecting your favourite Premier League club, you are telling us which preferred Club you would like to win the Bonus Draw stadium tour for.
Q11. Do all Premier League clubs offer stadium tours?
A11. 17 out of 20 Premier League football clubs offer stadium tours which if you’re a winner you will be able to choose from (please see the list below). Please note all stadium tours are subject to availability due to the on-going COVID-19 outbreak and the frequency of available tour dates varies with each Club, and some will only be hosted on select dates throughout the year.
· Arsenal FC
· Aston Villa FC
· Brighton and Hove Albion FC
· Burnley FC
· Chelsea FC
· Everton FC
· Leicester City FC
· Liverpool FC
· Manchester City
· Manchester United
· Newcastle United FC
· Norwich City FC
· Sheffield United FC
· Southampton FC
· Tottenham Hotspur FC
· West Ham United FC
· Wolverhampton Wanderers FC
3 out of 20 Premier League football clubs do not offer stadium tours including:
· Bournemouth FC
· Crystal Palace FC
· Watford FC
Q12. Can I swap my prize?
A12. All prizes are strictly non-transferable and must not be sold, auctioned nor advertised for sale whether on the internet, in newspapers or elsewhere.
Q13. Can I give my prize/tickets to a friend?
A13. JD sports vouchers, NOW TV Sky Sports day passes, the Bonus Draw Stadium tour and the ‘VIP Football Weekend’ prize are non-transferable. However, if you no longer wish to claim your prize please let our customer service team know on (ROI) 1800 317 318 / (NI) 0800 317 318 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm).
A14: If you’ve won the Bonus Draw stadium tour prize you will also be provided with £/€250 expenses via a BACS transfer or cheque.
Q15. I haven’t received my prize, where is it?
A15. Please remember that sports holdalls (ROI and NI winners) and JD Sports Vouchers (ROI winners only) prizes may take up to 28 working days to dispatch from the date of receiving a valid claim and these prizes will be fulfilled via Royal Mail 2nd class post. If you are a NI winner of a JD Sports voucher, you will have your prize emailed to you within 14 days of receipt and verification of a valid and complete claim. If 28 working days has passed, please call our customer service team on (ROI) 1800 317 318 / (NI) 0800 317 318 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm). and we will look into this for you.
Q16. How are the winners selected?
The Weekly Grand Prize
The Grand Prize Winners will be selected at random, week by week, via an independently audited and verified prize draw selection process from all valid entries from the participating promotional period. The weekly ‘VIP football weekend’ experience will be awarded to the first entrant selected.
Each week the prizes will be allocated at random via a secure and random online process. All valid entries will have an equal and random chance of winning across all tiers. All tiered prizes are available to be won.
The Bonus Draw Prize
The bonus draw prize winner will be drawn at random via an independently audited and verified prize draw selection process from all valid entries received between 00:00 on 13th April 2020 and 23:59 on 10th May 2020.
Q17. How will I know if I have won?
The Weekly Grand Prize and Tiered Prizes
If you have won a Tiered prize and/or Grand Prize of a ‘VIP Football Weekend’, you will receive an email (using the email address submitted upon entry, so please ensure that your email address is accurately submitted) within 24 hours of the relevant prize draw from the Promoter. The email will notify you that you have won a tiered prize and/or grand prize (subject to verification) and you will also receive information on the prize and claim procedure.
Bonus Draw Prize
If you have won the bonus draw prize you will receive an email (using the email address submitted upon entry, so please ensure that your email address is accurately submitted) within 24 hours after 11th May 2020 confirming that you have won from the Promoter.
Q18.I’ve won a prize, how do I claim it?
A confirmation email will notify you that you have won a Tiered Prize and/or Grand Prize and/or Bonus Draw Prize (subject to verification) and give you information on the prize and claim procedure. Please see Terms and Conditions on coke.ie/football for full details.
Q19. I’ve won an experience prize, when can I redeem it?
A19. Please note that due to the on-going COVID-19 outbreak, you may not be able to experience a stadium tour and/or a ‘VIP Football Weekend’ experience prize until further notice regarding government guidelines and the policy of individual clubs. Coca-Cola will look to arrange the prizes as soon as possible when it is safe to do so.
Q20. What if I lose?
A20. The Promoter will only contact you if you are a prize winner. If you have not received an email within 24 hours of the relevant week’s prize draw you have been unsuccessful in winning a tiered and/or grand prize. If you have not received an email confirming your win of the Premier League stadium tour for a winner plus guest + £/€250 expenses within 24 hours after 11th May 2020, you have been unsuccessful in winning the Bonus Draw Prize.
Q21. How many times can I enter?
A21. You are allowed 2 entries per day per person.
Q22. Could I win more than one prize as part of this promotion?
A22. You can win 1 tiered prize per week, per person, excluding the bonus draw. You can also win a maximum of 1 grand prize throughout the full main promotional period.
Q23. In which countries are you running the Promotion?
A23. The promotion is running in the Republic of Ireland and Northern Ireland.
Q24. How long does the promotion run for?
A24. The main promotional period in the Republic of Ireland and Northern Ireland runs from 00:00 on 23rd March 2020 and ends at 23:59 on 12th April 2020; 3 weeks in total. The bonus draw entry period runs from 00:00 on 13th April 2020 and ends at 23:59 on 10th May 2020; 4 weeks in total.
Q25. I am not a resident of the Republic of Ireland or Northern Ireland, can I still enter?
A25. As the terms and conditions stipulate, you must be a resident of the Republic of Ireland or Northern Ireland to take part in the promotion and be awarded a prize.
Q26. The code I entered is not working?
A26. Check your code has been taken from a ‘Will Your Minute Win It?’ promotional pack of Coca-Cola Original Taste, Diet Coke, Coca-Cola Zero Sugar, Fanta Orange or Sprite. It should be a 10-digit code found on or within the pack.
See exact location for pincode below:
· Coca-Cola Original Taste, Coca-Cola Zero Sugar, Diet Coke, Fanta Orange & Sprite 500ml bottles = reverse of label
· Coca-Cola Original Taste 1.5ltr bottles = reverse of label
· Coca-Cola Zero Sugar & Diet Coke 2ltr bottles = reverse of label
· Fanta Orange & Sprite 1.75ltr bottles = reverse of label
· Coca-Cola Original Taste 2x1.5ltr bottle packs = reverse of shrink
· Coca-Cola Zero Sugar & Diet Coke 2x2ltr bottle packs = reverse of shrink
Q27. I can't read the code.
A27. Please contact our customer service team on (ROI) 1800 317 318 / (NI) 0800 317 318 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm). and they will be able to assist.
Q28. What does the code look like?
A28. Your code will be 10 digits long including numbers 0-9 excluding number 1 and characters excluding vowels (A E I O U). All codes appear in capital letters only.
Q29. Why aren’t you including codes on Dr Pepper, Oasis, Smartwater etc?
A29. This promotion is a Coca-Cola, Fanta Orange and Sprite only promotion.
Q30. I can’t find the code on my product?
A30. Please contact our customer service team on (ROI) 1800 317 318 / (NI) 0800 317 318 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm) who will advise on next steps.
Q31. I don’t have access to the internet, can I still enter the promotion?
A31. Unfortunately, no, you will need internet access to enter the promotion. You can access the website via any internet browsing capable mobile phone, tablet or computer.
Q32. What is the complaints procedure?
A32. If a complaint refers specifically to the IRE Coca-Cola and Premier League promotion, please contact customer services on (ROI) 1800 317 318 or (NI) 0800 317 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm). The team will escalate your issue to the relevant team to investigate further and respond accordingly.
Q33. I have a question which is not answered here, what shall I do?
A33. Please refer to the terms and conditions available to view at coke.ie /football. If your query has still not been resolved, please contact customer service on (ROI) 1800 317 318 or (NI) 0800 317 318 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm).
Q34. Who do I contact for more information?
A34. If it is regarding a general query then please contact customer services on (ROI) 1800 317 318 or (NI) 0800 317 318 (Monday – Thursday, 9am – 5pm; Friday, 9am-4pm).
Q35. Where can I see the terms and conditions?
A35. You will be able to see terms and conditions on the promotion website coke.ie/football.